Customer Service

Wrap It Yourself March/April 2005 by Tina Manzer Why DIY gift-wrapping stations make sense Click here to read this article.

The Retail Greeting July/August 2010 by Bob Phibbs Bob Phibbs definitively answers the age-old question: “How should I greet customers when they walk into my store?” Click here to read this article.

Retail Rants: From a Store owner Who Hates to Shop September/October 2008 by Duane Schreiner, Gracie & Gruff Fine Toys Click here to read this article.

Managing Employees of All Ages January/February 2010 If you’re like most independent toy-store owners, you’re using this retail transition time to step back and look at your store with new eyes. Click here to read this article.

How to Recover When Your Store’s Service Stumbles January/February 2011 by Tina Manzer An expert discusses the importance of creating service standards and procedures, and ways you can keep your customers happy when you’ve made a mistake Click here to read this article.

Delight Your Customers With the Details May/June 2006 by Barbara Hummel-Hardy Click here to read this article.

Customers Want Help, Not Pressure July/August 2008 by Doug Fleener If your number-one goal is to deliver a great shopping experience, and your second goal is to match customers with products that meet their needs, the only pressure your customers should feel is the weight of their heavy shopping bags. Click here to read this article.

Customer-Soothing Secrets Turn Snakes Into Kittens July/August 2007 by Duane Schreiner Click here to read this article.

Customer Service is the New Marketing March/April 2012 by Kathleen McHugh, the American Specialty Toy Retailing Association How critical is customer service for specialty toy retailers? Consider the competitive environment faced by today’s independent retailers. Click here to read this article.